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One team, one inbox — support@modo-pm.com

Support & help centre

Everything you need to activate, run and update ModoPM. If the answer is not here, email us — a real person reads every message.

support@modo-pm.comSales, licensing, activation, bugs and everything else. This is our only support address — there is no phone line and no live chat.
Mon–Fri, UK hoursWe aim to reply within one working day. Licence keys and activation requests are usually answered much faster.
Include your detailsFor licence issues, always include your order email and the Machine ID of the device concerned. It saves a round trip.

System requirements

ModoPM is a native desktop application. It runs on Microsoft Windows, 64-bit. We develop and test on Windows 11.

  • Operating system: Microsoft Windows, 64-bit — developed and tested on Windows 11
  • Disk: around 150 MB for the application, plus your project data
  • Memory: 4 GB RAM minimum, 8 GB comfortable
  • Display: 1366×768 or larger
  • Internet: not required. Ever.

Windows only — please read

ModoPM is a Windows desktop application. There is no macOS, Linux, ChromeOS, tablet, phone or web version.

It is developed and tested on Windows 11, which is the build we support. It may well run on other recent Windows builds, but we do not test on them and cannot guarantee or support them.

Activating your licence — paste the key and go

ModoPM activates online in seconds — paste your key and you are done. There is no account to create and no Machine ID for you to send us. Once activated the app is fully usable with no network connection; it simply re-checks your licence in the background when a connection is available.

1
Buy your plan

Pay securely by card through Stripe. You will receive an order confirmation by email straight away.

2
Your key arrives by email

Your licence key is emailed to your checkout address from support@modo-pm.com. One key covers every device in your plan. If it is not in your inbox, check your junk or spam folder — first-time senders are often filtered there.

3
Paste it into the app

Open Settings › Licence, paste the key and click Activate. It verifies online in a couple of seconds.

4
Every limit lifts immediately

Your projects carry straight over. From then on the app is fully usable with no network connection — it only re-checks the licence when a connection is available.

Devices and Machine IDs

Each activation registers a hashed Machine ID with our licence service so your device count stays accurate. You can see your Machine ID, and how many devices are in use, in Settings › Licence.

The Machine ID is a one-way hashed value derived from your device. It is not a serial number, it contains no personal information, and it cannot be reversed to identify your hardware. It is used purely to bind a key to a device. See the privacy notice below.

Changing or replacing a device

Deactivate the licence in Settings › Licence on the old PC and the device is freed instantly for the new one. Lost or broken machine? Email us from your order address and we will release the device for you.

Adding devices later

You can buy an additional plan at any time, or move up a tier. Email us first and we will tell you the difference to pay so you are not charged twice for devices you already own.

14-day money-back guarantee

Buy with confidence. If ModoPM is not right for you, email support@modo-pm.com within 14 days of purchase and we will refund you in full. No forms, no interrogation. We revoke the licence key, your devices are released, and the money goes back to the card you paid with — usually within five working days.

Nothing here affects rights you have under law that cannot be excluded. If a key we issued genuinely does not activate on your device, that is our problem to fix, and we will fix it — email support@modo-pm.com.

Updates — silent, and optional

ModoPM performs a silent update check when it starts. It is one small, encrypted request to our website. If nothing new has been released you will never know it happened — there is no pop-up, no progress bar and no interruption.

  • One secure HTTPS request at launch — nothing else, ever
  • No project data is sent. The request asks “what is the latest version?” and nothing more
  • Silent when up to date — you are only told when an update actually exists
  • Non-HTTPS and unknown hosts are refused outright
  • The download opens in your browser — the app never downloads or runs an installer itself
  • If you are offline it fails silently and you carry on working

Turning automatic checks off

If you would rather the app never reached the internet for updates, switch it off in Settings › About › Automatically check for updates. With it off there is no startup request at all — the app only looks for an update when you press Check for updates yourself.

You can also just check this website whenever you like. The download page always shows the current version.

Installing an update

Download the new installer from the download page and run it. It installs over the top of your existing copy.

  • Your projects, settings and themes are preserved
  • Your licence key stays activated — no need to re-enter it
  • The database is upgraded in place where needed

Good practice: export a .modopm backup of important projects before any upgrade. It takes seconds.

Frequently asked questions

Do I need an internet connection?

Only twice: once to activate your licence, and briefly at launch so the app can confirm the licence is still valid and check for updates. Everything else — your data, PDF export, the document writer, every view — is fully usable with no network connection. Your licence is cached on your device, so you can work for weeks with no connection at all; your project data never leaves your machine.

How do Shareable Projects work, and is it safe?

You can publish any project as a read-only web page and send the link to someone who has not installed ModoPM. The snapshot is encrypted on your own machine before it is uploaded, and the key to decrypt it is placed in the fragment of the link — the part after the #, which browsers never transmit to a server. The host therefore stores ciphertext it cannot read. You can add a password as a second lock, set an expiry date, and revoke the link at any time, which stops it working for everyone immediately. Nothing is shared unless you choose to share it. See a live example →

Which versions of Windows does it run on?

ModoPM is a Windows desktop application, 64-bit. It is developed and tested on Windows 11, so that is the build we support. It may well run on other recent Windows builds, but we do not test on those and cannot support them. There is no macOS, Linux, mobile or web version.

How do devices work?

One device = one Windows device. Freelance is 1 device, Small Teams is 5 devices, Medium Teams is 10 devices. Every plan includes every feature — the only difference is how many devices you can activate.

Do you need my Machine ID?

Not to buy. When you activate, the app registers a hashed Machine ID with our licence service so we can count how many of your devices are in use and free one up when you move to a new PC. It contains no personal data and cannot be reversed.

I have paid — where is my licence key?

Your key is emailed to your checkout address from support@modo-pm.com. If it is not in your inbox, check your junk or spam folder — mail from a first-time sender is frequently filtered there. We recommend adding that address to your safe senders or contacts so future update and renewal notices reach you as well. If you still cannot find it, email us with your Stripe receipt number and we will resend it.

Can I get a refund?

Yes. We offer a 14-day money-back guarantee on every licence. Email support@modo-pm.com within 14 days of purchase and we will refund you in full. See the refund policy.

Is my data sent anywhere? Do you collect analytics?

No, to both. There is no telemetry, no analytics, no crash reporting and no account. Your projects never leave your device.

Where is my data stored, and can I back it up?

In a local database in your Windows user profile. Export any project to a single portable .modopm file to archive it, move it to another PC or hand it to a colleague.

Can two people work on the same project at once?

Not simultaneously. ModoPM is a single-user desktop tool by design — that is what keeps it fast and private. Share work by exporting a .modopm file or a PDF.

Do I have to pay again next year?

Licences are annual. Renew to keep receiving updates and support.

Can I change the look of the application?

Yes — ten built-in themes, including a dedicated High Contrast option, switchable instantly with Ctrl + T or from Settings › Appearance. See the themes section.

Privacy notice

Short version: your project data never leaves your computer unless you deliberately publish a share link — and even then it is encrypted on your machine first. We do not want your data.

What the application does with your data

  • All projects, tasks, people and documents are stored locally on your device
  • We have no access to it and no ability to retrieve it
  • No telemetry, no analytics, no crash reporting, no advertising identifiers
  • No account, no sign-in, no cloud sync — your projects never leave your device
  • The only outbound requests are the licence check and the update check — neither sends your project data

Because you control the data

If you record other people's details in your projects — team members, client contacts — you are the data controller for that information. We are not a processor of it, because we never receive it. A permanent-erase function is built into the app so you can satisfy genuine deletion requests: it clears the rows, the search index and the audit history, then compacts the database.

What we hold as a business

  • Your order details — name, email, billing country and amount, to fulfil the sale and meet UK tax record-keeping duties
  • Your Machine IDs — the hashed device values you send us, kept so we can re-issue or support your devices
  • Your emails to us — kept while needed to support you

Card payments

Card details are handled entirely by Stripe, our payment processor. They are never entered on this website and we never see or store them.

When you activate a licence, the app contacts our licence server and sends: the licence key, a salted irreversible hash of a hardware identifier (the Machine ID), your Windows version and the app version. On the one activation you trigger yourself it also sends the device name shown in Windows, so your device slots have recognisable names. Silent launch checks never send the device name, and no request ever contains project data.

Your rights

You can ask us for a copy of what we hold about you, ask for corrections, or ask us to delete it where we are not legally required to keep it. Email support@modo-pm.com and we will respond within one month.

Security — built in, not bolted on

Keeping your project data on your own machine removes most of the attack surface. We hardened what remained anyway.

Minimal network exposureThe app opens no listening ports and hosts no server. The only outbound calls are licence and update checks over HTTPS — your project data is never transmitted.
Hardened data layerEvery database query is parameterised — no dynamically assembled SQL anywhere in the codebase.
Memory-safe coreThe application core is written in Rust with no unsafe code blocks.
Signed licence keysKeys are verified with strict Ed25519 signature checking. A forged or tampered key is rejected.
Safe file importsImported .modopm archives are validated on the way in. Unsafe or malformed file paths are refused, in both directions.
Locked-down interfaceA strict content security policy with no inline scripts, and sandboxed document previews.

Deploying on a managed estate?

The project database is a local file. For company devices we recommend enabling BitLocker full-disk encryption, which protects your project data at rest along with everything else on the machine.

Ask us if you need anything further for a supplier review.

Found a security issue? Please report it privately to support@modo-pm.com before disclosing it publicly. We will acknowledge your report and keep you updated.

Licence terms

What you are buying

  • An annual licence to use ModoPM on the number of devices in your plan
  • One device = one Windows device; devices can be moved between machines
  • Every feature is included in every plan — nothing is gated by tier
  • Updates and support for the duration of your licence term

What you may not do

  • Share, resell, sublicense or publish your licence key
  • Use one device's key on more devices than you have paid for
  • Attempt to circumvent the licensing
  • Reverse-engineer, decompile or redistribute the application

Your data is yours

We claim no ownership of anything you create in ModoPM. Your projects, documents and exports are yours, and remain on your device.

Payment and renewal

Prices are in GBP. Every licence is a one-off payment covering a 12-month term, priced per device. There is no subscription and no recurring billing — nothing will ever charge you automatically. We will email you before your term ends so you can choose whether to renew.

Refunds

Every licence carries a 14-day money-back guarantee. Because activation is online we can release your devices and revoke the key cleanly when a refund is issued. See the refund policy.

Warranty and liability

The software is provided as-is. We work hard to make it reliable, but we cannot accept liability for lost data or lost profits. Keep backups — .modopm export exists for exactly that reason. Nothing here limits liability that cannot be limited in law.

The full end-user licence agreement is included with the application and is shown during installation.

Still stuck?

Email us with your order address and, if it is a licence question, your Machine ID from Settings › Licence.